Purchase Order Fund

Delivery Policy

Delivery (Service Fulfilment) Policy

Effective Date: 22 July 2025

Trading Name: InvestUs

Legal Entity: Pilanehurst Financial Services (Pty) Ltd T/A InvestUs

FSP Number: 51084

Country of Domicile: South Africa

1. Nature of Service Delivery

InvestUs, a division of Pilanehurst Financial Services (Pty) Ltd FSP 51084, provides digital financial investment services through its platform. These services involve the allocation of client-contributed funds into verified investment opportunities, specifically the Purchase Order Investment Tiers Silver, Gold, and Platinum.

There are no physical goods delivered. Instead, service delivery refers to:

  • Receipt of funds
  • KYC or FICA verification
  • Allocation of funds to a specific investment tier
  • Issuance of confirmation and investment schedule

2. Fulfilment Timeline

Within 1 to 3 Business Days

  • You will receive a formal Investment Confirmation Email including
  • Your investment tier details
  • Amount invested
  • Start date and maturity date minimum six months
  • Return structure

Within 5 to 7 Business Days

  • You will receive a signed Investment Acknowledgment Certificate or investor agreement if applicable

3. Communication and Tracking

All communications and delivery confirmations are made via

  • Email as the primary method
  • Optional login portal if activated
  • Customer support follow-ups where necessary

You may also request a status update at any time via email or phone

4. Delays in Service Fulfilment

While most transactions are completed promptly, delays may occur due to:

  • Pending FICA or KYC verification
  • Incorrect or incomplete payment reference
  • Technical issues with the payment gateway
  • Banking delays

In such cases, our support team will contact you within 48 hours to resolve the issue

5. Completion of Service

The service is deemed fully delivered once:

  • Your investment funds are allocated
  • The Investment Confirmation has been sent
  • You begin accruing the applicable return from the start date

Your return payout at the end of the term constitutes final fulfilment of the service

6. Contact for Delivery Queries

For any delivery-related questions or status checks, please contact:

Pilanehurst Financial Services Pty Ltd T/A InvestUs
151 Fifth Street Sandton 2149
info@investus.co.za
011 593 3101
www.investus.co.za

7. Jurisdiction

This policy is governed by the laws of the Republic of South Africa and is aligned with the standards of Visa Mastercard and POPIA regulations for digital service delivery

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