Privacy Policy

Effective Date: 22 July 2025

1. Introduction

Pilanehurst Financial Services (Pty) Ltd T/A InvestUs FSP 51084 respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your information when you interact with our website and services.

This policy aligns with South African law including the Protection of Personal Information Act POPIA and complies with international payment regulations including Visa Mastercard and PCI DSS.

2. Information We Collect

We may collect the following types of personal information

Full name
Contact details including email phone number and address
ID number or business registration number if required for FICA or investment verification
Bank account information for payment or payout processing
Investment preferences and transaction history
Cookies and usage data including IP address browser type and device ID

3. How We Collect Information

We collect personal information in the following ways

When you complete forms on our website
When you register or apply to invest
When you contact us via email phone or live chat
Through your interaction with our website such as cookies and analytics

4. How We Use Your Information

Your information is used for the following purposes

Verifying your identity and fulfilling regulatory obligations including FICA
Processing investment transactions and payments
Communicating with you regarding your account transactions or updates
Improving our website services and security
Providing support and responding to queries
Marketing relevant services only where legally permitted

5. Sharing of Information

We do not sell or rent your personal data

We may share your information with

Regulatory authorities where legally required including FSCA SARS and FIC
Payment processors credit bureaus or verification providers
Web service providers such as cloud hosting and analytics under strict confidentiality terms
Our legal accounting or compliance advisors as necessary

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your user experience understand usage patterns and personalize content. You may adjust your browser settings to decline cookies but this may limit functionality.

7. Data Security

We use appropriate technical and organizational safeguards to protect your information including

Encrypted data transmission using SSL
Secure cloud hosting providers
Access controls and authentication protocols
PCI DSS compliant payment systems

8. Your Rights

You have the right to

Access your personal information
Request corrections or deletions
Withdraw consent for direct marketing
Lodge a complaint with the Information Regulator under POPIA

To exercise any of these rights please email us at privacy@investus.co.za

9. Data Retention

We retain your personal data for as long as

It is required to fulfil the purpose it was collected for
It is required by law or financial regulations usually five years after the last transaction

10. Country of Domicile

InvestUs is domiciled in South Africa and this website is governed by the laws of the Republic of South Africa

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Information

Pilanehurst Financial Services Pty Ltd T/A InvestUs
151 Fifth Street Sandton 2149
info@investus.co.za
011 593 3101
www.investus.co.za